Frequently Asked Questions

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

An eSIM represents a digital SIM that enables you to initiate a cellular plan from your provider without the need for a physical nano-SIM card.

Activating your eSIM involves a straightforward 3-step process: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.

A physical SIM is a tiny chip you insert into your phone, whereas an eSIM is a digital SIM that facilitates the activation of a cellular plan without requiring a physical nano-SIM card.

To find out if your phone supports eSIM, take a look at our list of approved devices on the supported phones page.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.